May 18, 2018

In the aftermath of updating Windows 10 a customer was presented with a different looking login screen and had their PIN number rejected.  I guessed correctly that the customer's Microsoft account (cloud based) had been set as the new login method.  The fix was to use...

May 15, 2018

A lawfirm called today about data recovery of a "backup" drive.  A site visit revealed the always fatal "click of death" sound emanating from the drive.  It soon became clear this was no backup drive but rather the save point for an ongoing project to scan decades of f...

May 4, 2018

Friday 12-16-2016  10:00 - 2:30

Comcast router configuration
- Setup DHCP (10.1.10.50 - 250)
- Setup the 2.4Ghz and 5.0GHz wireless networks.

Ubiquiti initial setup
- Connected 6 PoE (power over ethernet) power adapters to the
  network and the Ubiquiti wireless acce...

May 4, 2018

Responded to complaint that FTP access was down
- Began troubleshooting FTP access to the Linux based server
  appliance.  (Note it had been running 419 days since the last

  reboot.) 

- Applied the available updates and rebooted.
- Successfully tested onsite a...

May 4, 2018

   - Recorded the build and patch level of Exchange;

     performed full backup.

   - Downloaded Exchange Service Pack 3 upgrade.
   - Created test mailbox in order to send and receive

     test messages. Small messages without attachments...

May 4, 2018

    - Began setup of new server and domain based on a Dell R220,

      a router set to Comcast NAT addresses and a Windows 8.1 Pro-

      fessional workstation.
    - Did the initial setup of Microsoft Server 2012 and beg...

May 4, 2018

   - Responded to a complaint that phones were down.  Arrived

     onsite and pinged the in-house PBX at 192.168.16.140 with
     no response. Investigated console and found power on but
     screen black. Upon reboot, encountered...

May 4, 2018

- Checked the server Remote Desktop port and found it moved
  from 3391 to 3389.  
- Checked the antivirus, firewall and supplemental malware
  program (Malwarebytes).  Ran Malwarebytes scan.
- Analyzed files, folders and event logs.
- Created document detail...

May 18, 2016

Ran into an application (circa 2001) designed to run on Windows XP.   Got it working under Windows 10 after making several changes.  First, set the target installation folder to c:\Program Files instead of C:\Program Files (x86).  Second, edited the Windows registry to...

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